Long waits occur for the following reasons:
1. There is a capacity deficit (not enough appointments to manage the demand)
2. Appointments are not being given the patients in chronological order
3. Appointments are not distributed across the specialty to match the case mix demand (subspecialty capacity imbalance)
4. Booking processes to support waiting list management are inconsistently applied or do not exist
SystemView waiting list components can help identify which of these issues are affecting your specialty.
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